10x Performance Enhancement Made Easy: Delivering Excellence in Project & Program Management and for Customer Delight

This is a quick view for achieving 10x Performance Enhancement. The reader will benefit by reading and using the learnings. This cannot replace my 3 Days Certified Delivering Excellence Course, where I discuss all the concepts mentioned in the book, but additionally take the students through multiple exercises based on world-class case studies and assignments, and the students get to take home all the working tools.The concepts covered in the book include: Managing Large Transformation Deals, What is Transformation, Features of Transformation Deals, Plans & Contract Negotiation in a Mega Transformation Deal, Executing a Mega Transformation Deal, Program & Project Management Lifecycle, Stakeholder engagement, Program Management Tasks, Risk Management, Program Status Reporting, Project Economics, Project Estimation, Cost Benefit Analysis, Cost Control and Monitoring, Project Profitability, Billing, Invoicing, and Realisation, Incentives and Penalties in a Project, Efficient Service Delivery Approach and Methodology, Understanding the Customer, Service Delivery Framework, Agile Service Delivery Methodology, Service Quality Management, Automation and Technology in Service Delivery, Managing Change Request and Scope Creeps, Delivering Excellence, Delivering Excellence and Design Thinking, Prototyping, Iteration, and Collaboration, Innovation and Creativity, Building a Culture of Excellence, Effective Communication, Managing Customer Complaints and Feedback, Advanced Client Interactions: Including Managing Difficult Conversations, Realistic Goals and Targets.Come, walk with me on this journey of learnin and sharing foreever! Read more